QUICK SOLUTIONS

Answers to frequently asked questions can be found here:
ORDERS
How can I change my order?

Are you having problems with your order? Send an email to shop@calicant.us, write your order number and we will help you to solve your problem.

What are the shipping options?

GLS, UPS and Fedex for shipments on European territory.

MYELICA
What is MyElica membership?

Why join?. So you can: Create your own reserved area, Get the latest updates on what’s new in Elica world, Receive info, Get exclusive deals, Manage your purchases, Keep track of your orders,

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RETURNS
How can I return my order?

Are you having problems with your order? Send an email to shop@calicant.us, write your order number and we will help you to solve your problem

PRODUCTS
How can I identify the hood I have at home?

All hood models are reported on the silver label inside the product having a 12-digit code that begins with “208”. This code is also indispensable for the identification of the technical filter model and other accessories, as well as for requests of technical interventions on the product.

How do I find the right spare part code?

Contact our virtual assistant and we will help you solve the problem.

I would like to order a code that is not available in the shop, how can I proceed?

Contact our virtual assistant and we will help you solve the problem.

CONTACT US

The answers to your questions in just one click
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Use the "Live chat" key at the bottom right of the screen to talk to an expert by Elica .

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If you are not able to identify spare parts for your hood, contact us for free and with no obligation and give us your hood model by specifying the 12NC code and we will help you find and order our original spare parts easily and efficiently. You can find your hood model in the field highlighted on the appliance label here beside.

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