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F.A.Q.

All hood models are reported on the silver label inside the product having a 12-digit code that begins with “208”. This code is also indispensable for the identification of the technical filter model and other accessories, as well as for requests of technical interventions on the product.

If the label is deteriorated or illegible, you can send photos of the product indicating the spare parts you want through the form in Support section.

The instruction manual specifies if the hood filter is washable or not in the dishwasher. The type of washing can turn the filter opaque but it cannot alter its filtering properties.

The charcoal filter ensures a regular cleaning of the stale air that is created while cooking in the kitchen. The charcoal filter has a certain life cycle: over time, the accumulated grease particles will block the passage of air, creating filtration inefficiencies and increased motor noise. It is recommended to change the charcoal filter every 3 months.

The instruction manual of the Elica hood is supplied with images showing the proper installation of the filter.

It is recommended to fill the form in the top of section. indicating the data reported by the silver label inside the product. If the label is deteriorated or illegible, you can send photos of the product indicating the spare parts you want.

The non-return valve for fumes is recommended only for the hood in ventilation version with ducting conveyed into a common chimney flue in order to avoid the return of the odors coming from other dwellings. If possible, the hood must always have a dedicated piping and should not be channeled through a common chimney flue. If you want to ask for a reducer or a non-return valve for fumes, you can contact your local technical support centre.

All information regarding orders already made online can be requested by filling the form on the top of page. Elica will send a SMART ALERT to the specified email address with confirmation of dispatch of the ordered material and within 24 hours, the delivery will be made by SDA courier.

To purchase spare parts, it is recommended to contact your local technical assistance centre. By clicking  here you can search for the technical support centre of the reference area.

The return of goods is accepted within 14 working days from the reception of the goods; after this deadline, it is no longer possible to change the purchased product or get reimbursed for it. For further information please fill the form on the top of page

THIS IS WHAT OUR CUSTOMERS SAY ABOUT US:

2019-05-12 at 16:37
Following an order made on 2019-05-03

“Found the filters I needed easily, order process was straightforward, was kept informed of order progress. item arrived promptly and fits my extractor. I am satisfied with the service I have received.”

/ 5

2019-05-04 at 18:31
Following an order made on 2019-05-01

“Very efficient, we would certainly recommend you.”

/ 5

2019-05-02 at 10:23
Following an order made on 2019-04-27

“This was a great customer experience. From finding the item on the website , ease of order, emails and ultimately the delivery of the item exactly on the expected day.”

/ 5

2019-04-17 at 19:42
Following an order made on 2019-04-12

“Very good, helpful and informative service. Couldn't be better!”

/ 5

2019-03-03 at 18:50
Following an order made on 2019-02-27

“Well packed, quick delivery. I would recommend”

/ 5

2019-02-25 at 13:22
Following an order made on 2019-02-20

“Pleasant shopping experience. Efficient order process, clear payment instructions which appeared safe, with a secure site. Follow up was reassuring, delivery process was explained and went to plan. I will be happy to use this site again.”

/ 5

2019-02-23 at 17:43
Following an order made on 2019-02-20

“We have no problems identified...shipment of materials was fast and without showing problems to the materials...We are a happy new customer ..thank you ***”

/ 5

2019-02-20 at 22:29
Following an order made on 2019-02-14

“From the point of ordering I was very impressed with everything , I was advised when my order was dispatched , given a tracking number ! My products arrived on the day stated packaged perfectly and of great quality.”

/ 5

2019-02-09 at 14:06
Following an order made on 2019-02-05

“I was pleasantly surprised how easy it was to order and the efficiency of delivery. I will certainly use this company again and recommend it to any others requiring Elica spares.”

/ 5

2019-06-16 at 17:35
Following an order made on 2019-06-06

“Good fast service , I could not find the filters I needed on any website I emailed and received an answer with 2 days. I then ordered the filters as per your email and they were the correct ones . Items delivered to England within a week, very pleased”

/ 5