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Information pursuant to art. 13 of European  Regulation no. 679 dated 2016.

1. GENERAL INFORMATION ON OUR PRIVACY POLICY

Underlying information relates to the processing of personal data for marketing and profiling purposes carried out at shop.elica.com web site, which can be performed by Elica S.p.A., based in Via Ermanno Casoli no.2 - 60044 Fabriano (AN) – Italia, F.C. and .REG.. of Companies no. AN 00096570429 – SHARE CAPITAL . EURO 12.664.560 F.P. Telephone +39 0732 610 1, Fax +39 0732 610 249, email: centralino@elica.com (hereinafter referred to as “ELICA”) only upon receiving the Customer’s consensus . As far as the purchase of products made at shop.elica.com web site is concerned, the related data collected could be be processed by Calicantus S.r.l. Via Abate Tommaso, 43 - 30020 Quarto d’Altino (Ve), Italia VAT no. IT 0375759027, REA VE335872 (hereinafter referred to as “CALICANTUS”), who will provide the relative information at the address herein specified. For this very reason, Elica will act as Controller of Data the Client shall have provided for marketing activities, while Calicantus will act as Controller of Data the Client shall have provided in order to enter agreement for the sale of products . Therefore, in accordance to legislation in force, we hereby provide you with some information related to the data processing activity carried out by Elica.

2. DATA CONTROLLER, DATA PROTECTION OFFICER AND DATA PROCESSORS

The Data Controller is ELICA.
The Data Protection Officer (pursuent to Article 37 of the the Privacy Regulation) can be contacted at the following email adress: privacy@elica.com (hereinafter "DPO"). An up-do-date list of data processors can be requested by either sending an email directly to the data controller email address: privacy@elica.com, or by contacting Elica at aforementioned addresses via registered letter with return receipt.

3. PURPOSES AND METHODS OF DATA PROCESSING

Processing of Personal Data shall be carried out for the following purposes:
a) Enable the Customer to receive direct marketing information , advertising materials, direct sales activities and market research activities , through both traditional and automated contact systems , including commercial or promotional communications to be sent via email or SMS ( text messages).

4. DATA PROCESSING METHODS AND SCOPE OF DISCLOSURE

Data processing shall be carried out either on paper, or via electronic and IT tools , strictly in line with the aforementioned purposes, and shall be stored on IT tools, while implementing all organizational, physical and logical measures which are deemed necessary in order to guarantee the security of personal data .In particular, personal data shall be entered into a management system and software  in order to send  marketing  communications via newsletters  (in the event Customers have given their consensus to data processing for marketing purposes).

5. PROVISION OF PERSONAL DATA

Consensus given on the processing of personal data for the purposes specified in section 3.a (marketing) shall be optional ; any eventual rejection may result in the impossibility to perform any marketing activity with the Customer.

6. DATA COMMUNICATION AND DISCLOSURE

Personal data may be disclosed to our employees and collaborators , who in their capacity as persons in charge of and/or responsible for data processing, are authorized to process said data in order to pursue all the purposes set forth in the afore-going information.
Personal Data shall likely be processed by staff in the following company departments: : Information Technology Dept, Marketing Dept , who will be entitled to process data in their capacity as persons in charge of data processing.
Personal Data not be transferred and processed even outside the European Union. Personal data shall not be disclosed or disseminated to unspecified third parties .

7. RIGHTS OF THE PERSON CONCERNED

Pursuant  articles 15,16,17,18,20,21 of the Privacy Regulation, the person concerned holds the right to receive confirmation of the existence of personal data concerning himself/herself, even though they have not been registered yet, and the communication of such data in any intelligible form. The person concerned has the right to receive information on:

  1. the origin/source of his/her personal data;
  2. the purposes of data processing;
  3. the criteria behind the processing should said processing have been carried out with the use of electronic instruments/tools;
  4. the I.D. information concerning the data controller, the authorised persons in charge and the designated representative pursuant to article 5, sub-paragraph 2 of the Italian Privacy Code;
  5. the subjects or categories of subjects to whom the personal data may be communicated to or whoever may have access to such data as designated representatives in the State territory, or people authorised or entrusted with the task

The person concerned has the right to receive:

  1. updates, amendments, or completion of data, whenever he/she may deem it necessary ;
  2. the cancellation, transformation into an anonymous form or blocking of data processed in violation of the law, including data that does not need to be stored in relation to the purposes for which the data were collected and subsequently processed;
  3. the certification that the operations as with reference to point a) and b) have been notified, as well as the contents therein specified, to those to whom the data has been communicated or disclosed, except for in the event where such fulfillment proves to be impossible or entails the implementation of means evidently disproportionate to the protected right.

The person concerned holds the right to oppose, in whole or in part:

  1. for legitimate reasons, to the processing of personal data concerning himself/herself, even if connected to the gathering of such data;
  2. to the processing of personal data concerning himself/herself for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communications.

Furthermore , Elica hereby specifies that the person concerned holds the right to reject the processing of their personal data for marketing purposes performed through automatic contact systems shall also apply to traditional contact systems, without prejudice to the possibility for the person concerned to exercise the afore-mentioned right in part, by rejecting only the dispatch of promotional communications performed via automatic tools , or only to the dispatch of promotional communications performed via traditional means. 

The aforementioned rights may be exercised by request without formalities, also through a designated person, by means of a request to be forwarded directly to the data controller by sending a communication by registered mail to be forwarded to the Elica addresses specified in point 1) and 2), or to the Data Protection Officer, at the following email address: privacy@elica.com.

The form for the exercise of the rights is available at the following email address:
https://elica.com/download/gdpr/right-access-data-subject.pdf

Furthermore , Elica hereby specifies that , if the Customer is registered , he/she shall find a specific panel/flag available inside shop.elica.com web site , which enables the Customer to revoke previously given consensus and which will enable him/her to manage their own privacy settings .

THIS IS WHAT OUR CUSTOMERS SAY ABOUT US:

2019-05-12 at 16:37
Following an order made on 2019-05-03

“Found the filters I needed easily, order process was straightforward, was kept informed of order progress. item arrived promptly and fits my extractor. I am satisfied with the service I have received.”

/ 5

2019-05-04 at 18:31
Following an order made on 2019-05-01

“Very efficient, we would certainly recommend you.”

/ 5

2019-05-02 at 10:23
Following an order made on 2019-04-27

“This was a great customer experience. From finding the item on the website , ease of order, emails and ultimately the delivery of the item exactly on the expected day.”

/ 5

2019-04-17 at 19:42
Following an order made on 2019-04-12

“Very good, helpful and informative service. Couldn't be better!”

/ 5

2019-03-03 at 18:50
Following an order made on 2019-02-27

“Well packed, quick delivery. I would recommend”

/ 5

2019-02-25 at 13:22
Following an order made on 2019-02-20

“Pleasant shopping experience. Efficient order process, clear payment instructions which appeared safe, with a secure site. Follow up was reassuring, delivery process was explained and went to plan. I will be happy to use this site again.”

/ 5

2019-02-23 at 17:43
Following an order made on 2019-02-20

“We have no problems identified...shipment of materials was fast and without showing problems to the materials...We are a happy new customer ..thank you ***”

/ 5

2019-02-20 at 22:29
Following an order made on 2019-02-14

“From the point of ordering I was very impressed with everything , I was advised when my order was dispatched , given a tracking number ! My products arrived on the day stated packaged perfectly and of great quality.”

/ 5

2019-02-09 at 14:06
Following an order made on 2019-02-05

“I was pleasantly surprised how easy it was to order and the efficiency of delivery. I will certainly use this company again and recommend it to any others requiring Elica spares.”

/ 5

2019-06-16 at 17:35
Following an order made on 2019-06-06

“Good fast service , I could not find the filters I needed on any website I emailed and received an answer with 2 days. I then ordered the filters as per your email and they were the correct ones . Items delivered to England within a week, very pleased”

/ 5