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Right of Withdrawal

The Customer is entitled to terminate the contract without specifying any reason/s and shall be exempt from any additional charge within the specified fourteen (14) days. The afore-going specified terms of withdrawal shall be considered valid as from the moment the Customer /third party other than the designated carrier shall have acquired the possession of the product ordered and delivered. The date indicated by the courier on the delivery-note is to be considered as the valid date of the delivery of the ordered product. The Customer shall exercise the right of withdrawal by:

Using the form "Contact us" found on E-Commerce;
sending the Vendor a written notice via registered letter with return receipt wherein he/she shall specify his/her decision to exercise his/her right of withdrawal indicating also the number of the order from which the contract originated.
For the purpose of respecting the withdrawal terms , the Customer shall send a notice expressing his/her decision to exercise his/her right of withdrawal before the withdrawal period expiry date. The same notice may also be sent by telegram, telex, email or fax and necessarily followed, anyway, by confirmation via registered letter with return receipt within the forty-eight hours (48) following.

In the event the Customer exercises his/her right of withdrawal, he/she shall be required to return to the Vendor the products in due time, and in any case within fourteen (14) working days as from the date of the notice of withdrawal. Therefore, this term is considered to be met if the Customer has duly returned the goods within the afore-going fourteen (14) days as from the date of the notice of withdrawal. Products shall be returned to the following address: Calicantus srl - Via L. Mazzon 28/30 - 30020 Quarto d'Altino (VE) - Italy. In the event the Customer exercises the right of withdrawal he/she shall be duly and fully refunded of all amounts paid to the Vendor, including delivery costs (with the exception of supplementary costs deriving from the choice of a different delivery other than the standard cheaper one indicated by the Vendor), and in any case, no later than fourteen (14) days as from the date of the notice of withdrawal specifying the Customer’s decision to terminate the contract. The afore-mentioned refunds shall be carried out via the same means of payment selected during the initial transaction, except than otherwise expressly requested by the Customer to the Vendor; in no way shall the Customer incur any additional costs for his/her refund. The Vendor has the right to suspend the refund until it (the Vendor) shall have received the goods or the Customer has demonstrated proof that the goods have duly been returned to the Vendor. The product returned must be intact and under standard usage conditions . Should the Customer exercise his/her right of withdrawal, not complying to the afore-going specified terms and conditions, then he/she shall not be entitled to any refund.

Related costs deriving from the return of goods are entirely at the charge of the Customer.
The Customer is further reminded that he/she may exercise the right of withdrawal only if:

  • it applies to the product that has been purchased in its entirety; this right shall not apply to parts of products purchased;
  • The purchased goods shall be returned intact, in their original packing, complete in all parts (including packing, instructions for use, eventual supplementary documents and accessories). In order to minimise any damage to the original packing, the Customer is kindly requested to, when possible, place the goods in a second box, and no extra labels or adhesive ribbons are to be directly applied to the original packing of the products.

THIS IS WHAT OUR CUSTOMERS SAY ABOUT US:

2019-05-12 at 16:37
Following an order made on 2019-05-03

“Found the filters I needed easily, order process was straightforward, was kept informed of order progress. item arrived promptly and fits my extractor. I am satisfied with the service I have received.”

/ 5

2019-05-04 at 18:31
Following an order made on 2019-05-01

“Very efficient, we would certainly recommend you.”

/ 5

2019-05-02 at 10:23
Following an order made on 2019-04-27

“This was a great customer experience. From finding the item on the website , ease of order, emails and ultimately the delivery of the item exactly on the expected day.”

/ 5

2019-04-17 at 19:42
Following an order made on 2019-04-12

“Very good, helpful and informative service. Couldn't be better!”

/ 5

2019-03-03 at 18:50
Following an order made on 2019-02-27

“Well packed, quick delivery. I would recommend”

/ 5

2019-02-25 at 13:22
Following an order made on 2019-02-20

“Pleasant shopping experience. Efficient order process, clear payment instructions which appeared safe, with a secure site. Follow up was reassuring, delivery process was explained and went to plan. I will be happy to use this site again.”

/ 5

2019-02-23 at 17:43
Following an order made on 2019-02-20

“We have no problems identified...shipment of materials was fast and without showing problems to the materials...We are a happy new customer ..thank you ***”

/ 5

2019-02-20 at 22:29
Following an order made on 2019-02-14

“From the point of ordering I was very impressed with everything , I was advised when my order was dispatched , given a tracking number ! My products arrived on the day stated packaged perfectly and of great quality.”

/ 5

2019-02-09 at 14:06
Following an order made on 2019-02-05

“I was pleasantly surprised how easy it was to order and the efficiency of delivery. I will certainly use this company again and recommend it to any others requiring Elica spares.”

/ 5

2019-06-16 at 17:35
Following an order made on 2019-06-06

“Good fast service , I could not find the filters I needed on any website I emailed and received an answer with 2 days. I then ordered the filters as per your email and they were the correct ones . Items delivered to England within a week, very pleased”

/ 5