Quick solutions.
Find answers to the most frequently asked questions here:
Orders
Go to help.shop.elica.com and provide your order number. We will assist you in resolving the issue.
TNT and SDA for domestic shipments.
GLS, UPS, and FedEx for European shipments.
Returns
Go to help.shop.elica.com and provide your order number. We will assist you in resolving the issue.
Products
The model of each hood is indicated on the silver label inside the product, which has a 12-digit code starting with "208." This code is also essential for identifying the technical filter model and other accessories, as well as for technical service requests for the product.
Contact our virtual assistant and we will help you resolve the issue.
Contact our virtual assistant and we will help you resolve the issue.
MyElica
Why is it important to register?
You can create your own reserved area, stay updated with the latest news from the Elica world, receive information, enjoy exclusive benefits, manage your purchases, and monitor your orders.
Purchasing original Elica products, spare parts, and accessories offers numerous advantages for your appliance. The superior quality of the materials ensures efficiency and long life. Perfect compatibility with Elica products makes installation simple and operation optimal, maintaining consistent performance over time.
Original Elica components adhere to strict safety standards, reducing the risk of malfunction. Additionally, you can rely on Elica's qualified technical support, always ready to assist you with any needs, and the peace of mind provided by the warranty on original products.
Choosing original Elica products, spare parts, and accessories means investing in quality, safety, and durability. With Elica, you will have excellent performance and a reliable product, maintaining value and functionality over time. Original components are optimized to reduce consumption, contributing to greater energy efficiency and a lower environmental impact.
Rely on Elica to ensure exceptional performance, energy efficiency, safety, and qualified technical support for your appliance. Investing in original Elica products is a safe choice for the quality and longevity of your appliance.
Register here!
Contact us
Answers to your questions are just a click away.
Click on "Live chat" at the bottom right of the screen to speak with an Elica expert.
If you have not found the spare parts for your hood, contact us for free and without obligation by providing us with the model of your hood through the 12NC code; we will help you identify and order the original spare parts easily and efficiently. The model of your hood is indicated in the marked field found on the product label next to it.