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Personal data processing policy. 

(Articles 13 and 14 of EUROPEAN REGULATION NO.  679/2016)

WHEREAS
The following policy is addressed to all subjects who visit and interact with this e-commerce website of  Elica S.p.A., the so-called web store, www.shop.elica.com (“e-shop”), where users can make on-line purchases of products by Elica S.p.A. The website is owned by Elica S,p.A, while Calicantus S.r.l, company based in Quarto d'Altino (VE), Via L. Mazzon no. 28/30, is in charge of the management of sales and transactions made on the Online Shop, e.g. orders management, sale and delivery of products via express courier, management of returns and of other connected activities, necessary to the sale of our products on the online shop.

Dear User,
In order to carry out the activities related to the sale of products via the e-shop, the company ‘Calicantus S.r.l.’ processes, in its capacity as Data Controller and pursuant to art.  13 and 14 of the Regulation on Privacy no. 679/2016 (hereinafter referred to as  “ EU Regulation ), users’ personal data such as: name and surname, place of residence and information concerning payments. 

Any data (personal info, address, contact data) necessary to perform purchases on the website, will be communicated by Elica S.p.A. to  Calicantus Srl , provider of this policy, which is pursuant to current laws and regulations in force.

1. Object of Processing 
The Data Controller is Calicantus S.r.L, who hereby informs you that personal data identification (e.g. name, surname,  company name,  address,  telephone, e-mail,  bank and/or payment references and details, etc.), hereinafter referred to as “ personal data ” or more simply “data”, referring to you, might be processed in full compliance with the EU Regulation. The Data Controller performs processing lawfully and according to law,  specifically for the fulfillment of a contract, requested by you and where you act as a party. (art. no. 6 of the EU Regulation).
        
Data Processing means any operation or set of operations regarding collection, registration, organization, storage, consultation, elaboration/processing, modification selection, extraction, comparison, use, interconnection, blocking, communication, dissemination and destruction of data.

2. Legal references and Purposes of Processing 
Calicantus S.r.l, in its capacity as Ecommerce Partner of Elica S.p.A , is authorized to process data, in order to finalize the purchasing process. 

Legal reference: EU Regulation no. 679/2016
A)  without your express consent (art. 6 lett. b), c), e) of the EU  Regulation ), for the following Purposes:
- in order to manage the on-line purchase of products ( and after-sales accessory services ), and the fulfillment of the purchase contract via the e-shop;
- fulfill any contractual and fiscal /tax obligations arising from existing relationships with you; 
- maintain and manage your account;
- store data and information on your account such as, including but not limited to, your personal data, records of your orders and returns, if any, your preferred delivery and/or billing addresses;
- permit adding products to cart, to fulfill the purchase contract via the e-shop.
- fulfill any obligation deriving from the purchase contract entered into through the e-shop such as, and including but not limited to, the delivery of products sold;
- to allow fulfillment of obligations on your part, deriving from the purchase contract entered into through the e-shop, such as, and including but not limited to,  payment, even on line, of products purchased;
- for generic technical assistance and customer care activities and, hence in order to reply to users’ enquiries  or  to follow up on complaints, reports and claims;
- fulfill  any obligations set forth by the law, regulations, European Community norms and standards, or deriving form an order/obligation of the Authority  ( as in the case of anti-money laundering matters);
- exercise the Data Controller’s rights , e.g. right to legal defense in Court; 
- to keep general accounting;
- for administrative purposes  (billing, document management, etc.);
- for credit management;
- for statistical and quality control analysis;
- for insurance management;

3. Methods of processing 
Processing of your own personal data is carried out though the activities mentioned in art .  4 no. 2) of the EU Regulation, specifically:  collection, registration, organization, structuring, storage, adaptation or modification, extraction, consultation, use and communication via  transmission, dissemination or made available otherwise, comparison or interconnection, limitation, cancellation or destruction and blocking of data. Our personal data is processed both via paper means and electronically and/or by automated tools  (in any case suitable to ensure security and confidentiality of data). 

4. Data and other information storage time 
The Data controller shall process personal data only for the time necessary to fulfill the aforementioned purposes, and in any case not longer than the time required by law, as from the termination of the relationship for the purposes pursuant to the existing relationship.

A periodic verification, on a yearly basis, shall be performed on data processed and on the possibility to delete it if deemed no longer necessary for related purposes.

5. Access to data 
Your personal data can be made available and accessible, for the purposes mentioned in point   2.A) above, to:
- partners, employees and collaborators of the Data Controller based in Italy and abroad, as  in-company personnel authorized and/or in charge of processing and/or system administrators; 
- third party companies or other subjects carrying out outsourcing activities on behalf of the Data Controller, in their role of  external processing manager. 

Data collected and processed can also be communicated, both in Italy and abroad, to suppliers, transporters, forwarding agencies and customhouse agents). The detailed list of these subjects is available at our head office for consultation.

6. Data Communication 
Without the need of express consent  (art. 6 lett. b) and c) of the EU Regulation, the Data Controller can communicate your data for the purposes mentioned in point  2.A) a above, to supervisory bodies, civil courts, insurance companies for the provision of insurance services, as well as those subjects to whom your data shall be mandatorily communicated by law for the fulfillment of the aforementioned purposes. 
These subjects shall process your data in their capacity as autonomous data controllers.  Your data shall not be disclosed.

7. Transfer of data 
Personal data is stored on devices found at the Data Controller’s head-offices or at the provider’s, within the European Union. It is, in any case, understood that the Data Controller, whenever necessary, shall be entitled to move data to extra –EU countries.   In such a case, the Data Controller ensures that data transfer to extra EU countries will be performed in compliance with the provisions set forth by applicable laws and regulations, upon stipulation of contractual clauses and standard verifications prescribed by the European Community.
As far as data stored on its own devices and data found at a provider’s, is concerned, the Data Controller has implemented suitable technical and organizational measures for ensuring the necessary security level, in full compliance with the requirements specified in art. 32 of the EU Regulation. 

8. Nature of the Conferment of Data and consequences in case of refusal to answer 
Conferment of data for the purposes mentioned in point  2.A) above is mandatory . If you do not provide your personal data, we can not assure the provision of the Services, as mentioned in point 2.A) (for example, failure to communicate personal data will entail, therefore, the impossibility for users to conclude the contract and then to purchase products via e-shop).

9. Rights of the person concerned 

Pursuant  articles 15,16,17,18,20,21 of the Privacy Regulation, the person concerned holds the right to receive confirmation of the existence of personal data concerning himself/herself, even though they have not been registered yet, and the communication of such data in any intelligible form. The person concerned has the right to receive information on:

  1. the origin/source of his/her personal data;

  2. the purposes of data processing;

  3. the criteria behind the processing should said processing have been carried out with the use of electronic instruments/tools;

  4. the I.D. information concerning the data controller, the authorised persons in charge and the designated representative pursuant to article 5, sub-paragraph 2 of the Italian Privacy Code;

  5. the subjects or categories of subjects to whom the personal data may be communicated to or whoever may have access to such data as designated representatives in the State territory, or people authorised or entrusted with the task

The person concerned has the right to receive:

  1. updates, amendments, or completion of data, whenever he/she may deem it necessary ;

  2. the cancellation, transformation into an anonymous form or blocking of data processed in violation of the law, including data that does not need to be stored in relation to the purposes for which the data were collected and subsequently processed;

  3. the certification that the operations as with reference to point a) and b) have been notified, as well as the contents therein specified, to those to whom the data has been communicated or disclosed, except for in the event where such fulfillment proves to be impossible or entails the implementation of means evidently disproportionate to the protected right.

The person concerned holds the right to oppose, in whole or in part:

  1. for legitimate reasons, to the processing of personal data concerning himself/herself, even if connected to the gathering of such data;

  2. to the processing of personal data concerning himself/herself for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communications.

The form for the exercise of the rights is available on the website of the Italian Data Protection Authority, at the following email address:
https://shop.elica.com/resources/docs/right-access-data-subject.docx 
 

10. How to exercise your rights 
You are entitled to exercise your rights at any moment, by sending: 
- a registered letter with acknowledgment of receipt to : Calicantus Srl, Via L. Mazzon 30, 30020 Quarto D’Altino (Venezia)
- an e-mail to the address : privacy@calicant.us

11. Minors
The Data Controller’s services, which are the object of the relationship with you, do not entail intentional collection of personal information related to minors. In the event that information on minors was unintentionally recorded, the Data Controller shall delete it immediately, upon the subject concerned’s request. 

12. Data Controller and Data Processors 
Below is some important and useful information that we must bring to your attention, not only to fulfill law obligations, but also because transparency and fairness towards our clientele is a fundamental part of our business. 

Data Processor the data processor of your personal data is Calicantus srl on whose behalf, Dr. Matteo Comin has signing authority, who is responsible for the correct and lawful use of your personal data. You may contact him for any information or request you may need at:  phone number +39 0422 782890, e-mail: privacy@calicant.us.
Subjects Authorized to Data Processing  The updated list of subjects authorized to data processing is found at the data Controller’s head-offices.

THIS IS WHAT OUR CUSTOMERS SAY ABOUT US:

2019-05-12 at 16:37
Following an order made on 2019-05-03

“Found the filters I needed easily, order process was straightforward, was kept informed of order progress. item arrived promptly and fits my extractor. I am satisfied with the service I have received.”

/ 5

2019-05-04 at 18:31
Following an order made on 2019-05-01

“Very efficient, we would certainly recommend you.”

/ 5

2019-05-02 at 10:23
Following an order made on 2019-04-27

“This was a great customer experience. From finding the item on the website , ease of order, emails and ultimately the delivery of the item exactly on the expected day.”

/ 5

2019-04-17 at 19:42
Following an order made on 2019-04-12

“Very good, helpful and informative service. Couldn't be better!”

/ 5

2019-03-03 at 18:50
Following an order made on 2019-02-27

“Well packed, quick delivery. I would recommend”

/ 5

2019-02-25 at 13:22
Following an order made on 2019-02-20

“Pleasant shopping experience. Efficient order process, clear payment instructions which appeared safe, with a secure site. Follow up was reassuring, delivery process was explained and went to plan. I will be happy to use this site again.”

/ 5

2019-02-23 at 17:43
Following an order made on 2019-02-20

“We have no problems identified...shipment of materials was fast and without showing problems to the materials...We are a happy new customer ..thank you ***”

/ 5

2019-02-20 at 22:29
Following an order made on 2019-02-14

“From the point of ordering I was very impressed with everything , I was advised when my order was dispatched , given a tracking number ! My products arrived on the day stated packaged perfectly and of great quality.”

/ 5

2019-02-09 at 14:06
Following an order made on 2019-02-05

“I was pleasantly surprised how easy it was to order and the efficiency of delivery. I will certainly use this company again and recommend it to any others requiring Elica spares.”

/ 5

2019-06-16 at 17:35
Following an order made on 2019-06-06

“Good fast service , I could not find the filters I needed on any website I emailed and received an answer with 2 days. I then ordered the filters as per your email and they were the correct ones . Items delivered to England within a week, very pleased”

/ 5